If you’ve ever felt like a sales lead instead of a homeowner, you’ll feel the difference here. We’re playing for the next twenty years of your business — not the next twenty minutes of your wallet.
“Super honest company and do great work. I signed a contract to replace and move my water heater. Most companies would have just done that. They were able to fix my existing and that cut the price in half. Then, they messaged me days later and said they accidentally overcharged me by $29 and gave me a refund. I would have never even noticed that.”
Franklin is one of the highest rated service companies in Northwest Arkansas with a 5.0 rating based on 1,393 Google reviews.
No private equity here: Franklin is a family-owned and operated business based right here in Northwest Arkansas.
Have an issue? For just $29, we will send a technician out to diagnose the problem and provide a price to repair it.
Thinking about a new AC, water heater, or electrical panel? Replacement quotes are always free — no service-call fee, no commitment. Just an all-in price.
Got a repair or replacement quote from another company that feels off? We’ll come out at no charge and give you a straight, independent second opinion. Learn more.
We believe in honest, upfront pricing. With Franklin, you will know the exact cost of a repair before we start. Work only begins once you approve the price, giving you complete control.
Same-day or next-day service is the norm except for periods of extremely high demand.
All work performed by Franklin is protected by the Franklin Service Guarantee. Learn more.
Heating, cooling & air quality
Leaks, drains & pipe repairs
Panels, wiring & troubleshooting
Tune-ups, priority service & more
No mystery. Here’s exactly how a Franklin visit goes — whether it’s your first or your fiftieth.
Tell us what’s going on — takes about 90 seconds.
We confirm a time window and text you a heads-up when we’re on the way.
Upfront, flat-rate quote before anything is touched. You decide.
If you decline, you only owe the $29 service call. No hard feelings.
Family-owned and based in Springdale — serving eleven NWA cities with HVAC, plumbing, and electrical work. Tap your city for local pricing and same-day scheduling.
A live, unfiltered feed from Google — good, bad, and everything in between.
I was very taken by Jaxson’s knowledge of our furnace, when I explained to him what the furnace was doing he knew immediately what the problem was. He had my furnace fixed and working in about 20 minutes. I highly recommend Franklin to anyone with heating or cooling problems.
Justin did an excellent job. He explained everything he saw during his inspection. Very polite Thanks much
10/26/2026: Another 5 star experience with Adrian Morua. We received an estimate for an underground leak repair between the water meter and our house. My initial reaction was that it was expensive, but after watching Adrian work his tail off for several hours, it was worth every penny. He showed us the problem, fixed the leak and returned the area to a condition where we could barely notice anything had been done. Awesome job. 2/24/2025 Update: 5 stars for the heating and cooling side as well. Mickey serviced our 9 year old mini-split. Just like Michael on the plumbing side, he was professional, on time, thorough, received a well documented summary of the call via email, and they were very fairly priced. These folks are a breath of fresh air in a world where it feels like you've got to keep one hand on your wallet at all times. Phenomenal experience with Michael and Franklin Heating and Air. We decided to proactively replace our 22 year old water heater, and reached out to 5 services for estimates. 4 were competitive, and one was almost twice as much as the others, but Michael was responsive, gave a free in-person, comprehensive estimate, and explained everything very thoroughly. We went with them and his work exceeded our expectations, which are generally high. Thank you, Michael and the other folks at Franklin. You our now our go-to plumbers!
Axell couldn't have been nicer or more accommodating! Very knowledgeable and professional!
I hit the jackpot when I chose Franklin Heat and Air. Very through and professional service both on line and in person. Lee was exceptional. He was polite and very professional. Lee kept me informed every step of the way. I hope he returns the next time I need service. I will definitely use the company again.
