Our technician Devin was quick, professional, and did a great job of explaining what he found in a way that was easy to understand. He wore shoe covers while in the house, always knocked before entering, and was very respectful.
Service your grandparents would have loved.
Family-owned HVAC, plumbing, and electrical service for Northwest Arkansas. $29 service calls, free replacement quotes, and the Franklin Service Guarantee on every job.
The Franklin Difference
Why Customers Choose Franklin
Top Rated
Franklin is one of the highest rated service companies in Northwest Arkansas with a 5.0 rating based on 1,125 Google reviews.
Family-Owned & Operated
No private equity here: Franklin is a family-owned and operated business based right here in Northwest Arkansas.
$29 Service Calls
Have an issue? For just $29, we will send a technician out to diagnose the problem and provide a price to repair it.
Free Replacement Quotes
Thinking about a new AC, water heater, or electrical panel? Replacement quotes are always free — no service-call fee, no commitment. Just an all-in price.
Free Second Opinions
Got a repair or replacement quote from another company that feels off? We’ll come out at no charge and give you a straight, no-pressure second opinion. Learn more.
No Surprise Pricing
We believe in honest, upfront pricing. With Franklin, you will know the exact cost of a repair before we start. Work only begins once you approve the price, giving you complete control.
Same-Day Service
Same-day or next-day service is the norm except for periods of extremely high demand.
Franklin Service Guarantee
All work performed by Franklin is protected by the Franklin Service Guarantee. Learn more.
All under one roof
Three trades. One service company.
HVAC
Heating, cooling & air quality
- AC repair
- Furnace
- Mini-splits
- Tune-ups
Plumbing
Leaks, drains & pipe repairs
- Leak repair
- Drain clearing
- Water heaters
- Sewer & repipes
Electrical
Panels, wiring & troubleshooting
- Panel upgrades
- Outlets & switches
- Lighting
- EV chargers
Maintenance
Tune-ups, priority service & member discounts
- Spring AC tune-up
- Fall heating tune-up
- Plumbing inspection
- Priority booking
What to expect
How a service call works.
No mystery, no pressure. Here’s exactly how a Franklin visit goes — whether it’s your first or your fiftieth.
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1
Book online or call
Tell us what’s going on — takes about 90 seconds.
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2
Tech arrives
We confirm a time window and text you a heads-up when we’re on the way.
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3
Upfront price
Upfront, flat-rate quote before anything is touched. You decide.
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4
Fix it — or walk
If you decline, you only owe the $29 service call. No hard feelings.
9,000+
Families Served
5.0 ★
1,125 Google Reviews
$29
Service Calls
Real reviews
Hear it from your neighbors.
A live, unfiltered feed from Google — good, bad, and everything in between.
I had water coming from my utility room. I called Franklin and spoke w Will. He had Ayden go out there with in the hour. Ayden fixed the problem and also tightened all the pipes to make sure there were no leaks. He also cleaned up the extra water. All I can say is Exceptional Service! I will calling them in the future for any plumbing needs
I’ve been in the area for 20+ years and used a few service companies during that time frame. Franklin Heating & Air is my favorite area HVAC co so far. They are typically on time, honest, courteous and knowledgeable. I was ready to leave this Review with “I trust their judgment” though day after service call I will add this caveat: “it depends on who is sent out”. Unfortunately I now have to say that Kyle and Dimitrios misdiagnosed the problem and cost me an additional $45 to have propane people come out for 5 minutes to “put a meter on” my register (something I believe HVAC should be able to do) only to find all was well there. Surely a simple meter test by HVAC could determine if propane service was in fact needed. Not happy about that. April 2026 Axell Morris serviced my unit today, adding refrigerant as is typically needed for my older A/C. Axell was very knowledgeable and I appreciated his honesty and integrity. I’m requesting a quote on a new unit. The company is trustworthy and I will continue to call upon Franklin HVAC and Axell.
Ayden Kubiak was very knowledgeable about the fact we needed to get a new toilet. He went over the cheapest to the more expensive options. He even checked to water pressure before he left the house.
Lee was both professional and friendly. I appreciate his thoroughness.
FAQ
Common questions
What services does Franklin offer?
Franklin handles HVAC (heating, cooling, mini-splits, ductwork, indoor air quality), plumbing (leaks, drains, water heaters, sewer), and electrical (panels, wiring, outlets, lighting, EV chargers). One company, three trades — so you only have to call one number when a home issue comes up.
Do you serve my city?
We serve Northwest Arkansas — Fayetteville, Bentonville, Rogers, Springdale, Bella Vista, Farmington, Centerton, Cave Springs, Lowell, Tontitown, and Siloam Springs. We don’t currently service Eureka Springs or the surrounding Carroll County area.
How fast can you come out?
Same-day or next-day service is the norm except for periods of extremely high demand.
How much is a service call?
$29 flat. That covers the trip, a general diagnosis (some issues may require extended diagnostics), and an all-in price quote before any work begins. If you decide not to move forward, you only owe the $29. See our pricing page for more detail.
Do you offer free quotes or free second opinions?
Yes — both. Replacement quotes (new AC systems, water heaters, electrical panels) are always free, with no service-call fee. And if another company has given you a repair or replacement recommendation that feels off, we’ll send a technician out for a no-charge second opinion before you commit.
What makes Franklin different from the bigger HVAC companies?
We’re family-owned and operated, locally based in Springdale, and not backed by private equity. We do all three trades under one roof, our pricing is an open book, and every job is backed by the Franklin Service Guarantee.
Do you offer financing?
Yes. We have teamed up with Wells Fargo to offer convenient financing for all home repairs over $500, upon credit approval — particularly useful for water heaters, panel upgrades, and full HVAC replacements. See our financing page for current offers.