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At Franklin, the customer comes first. Period.

If you’ve ever felt like a sales lead instead of a homeowner, you’ll feel the difference here. We’re playing for the next twenty years of your business — not the next twenty minutes of your wallet.

(479) 282-0003
5.0 · 1,133 Google reviews
Verified Google Review
★★★★★
“Super honest company and do great work. I signed a contract to replace and move my water heater. Most companies would have just done that. They were able to fix my existing and that cut the price in half. Then, they messaged me days later and said they accidentally overcharged me by $29 and gave me a refund. I would have never even noticed that.”
— Matt H., Cave Springs

A family-owned and operated company

The Franklin Difference

Why Customers Choose Franklin

Top Rated

Franklin is one of the highest rated service companies in Northwest Arkansas with a 5.0 rating based on 1,133 Google reviews.

Family-Owned & Operated

No private equity here: Franklin is a family-owned and operated business based right here in Northwest Arkansas.

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$29 Service Calls

Have an issue? For just $29, we will send a technician out to diagnose the problem and provide a price to repair it.

Free Replacement Quotes

Thinking about a new AC, water heater, or electrical panel? Replacement quotes are always free — no service-call fee, no commitment. Just an all-in price.

Free Second Opinions

Got a repair or replacement quote from another company that feels off? We’ll come out at no charge and give you a straight, no-pressure second opinion. Learn more.

No Surprise Pricing

We believe in honest, upfront pricing. With Franklin, you will know the exact cost of a repair before we start. Work only begins once you approve the price, giving you complete control.

Same-Day Service

Same-day or next-day service is the norm except for periods of extremely high demand.

Franklin Service Guarantee

All work performed by Franklin is protected by the Franklin Service Guarantee. Learn more.

All under one roof

Three trades. One service company.

What to expect

How a service call works.

No mystery, no pressure. Here’s exactly how a Franklin visit goes — whether it’s your first or your fiftieth.

  1. 1

    Book online or call

    Tell us what’s going on — takes about 90 seconds.

  2. 2

    Tech arrives

    We confirm a time window and text you a heads-up when we’re on the way.

  3. 3

    Upfront price

    Upfront, flat-rate quote before anything is touched. You decide.

  4. 4

    Fix it — or walk

    If you decline, you only owe the $29 service call. No hard feelings.

9,000+ Families Served
5.0 ★ 1,133 Google Reviews
$29 Service Calls
Real reviews

Hear it from your neighbors.

A live, unfiltered feed from Google — good, bad, and everything in between.

5.0 · 1,133 Google reviews

Lee did a great job. He was professional and very thorough with his work.

Tim Mills in the last week

Mickey Lojkar was my tech , he was very friendly and knew his business, he did a great job repairing my drain pipe to my unit. I highly recommend this company.

Michael Oser in the last week

Francisco Torres did a great job checking out ac system and gave clear recommendations.

luismigelgb in the last week

Ayden Kubiak came out did a flush on Water Heater, and an inspection on all plumbing. Ayden was very professional and did a through inspection. Highly recommend him.

Michael Klingman in the last week
FAQ

Common questions

What services does Franklin offer?
Franklin handles HVAC (heating, cooling, mini-splits, ductwork, indoor air quality), plumbing (leaks, drains, water heaters, sewer), and electrical (panels, wiring, outlets, lighting, EV chargers). One company, three trades — so you only have to call one number when a home issue comes up.
Do you serve my city?
We serve Northwest Arkansas — Fayetteville, Bentonville, Rogers, Springdale, Bella Vista, Farmington, Centerton, Cave Springs, Lowell, Tontitown, and Siloam Springs. We don’t currently service Eureka Springs or the surrounding Carroll County area.
How fast can you come out?
Same-day or next-day service is the norm except for periods of extremely high demand.
How much is a service call?
$29 flat. That covers the trip, a general diagnosis (some issues may require extended diagnostics), and an all-in price quote before any work begins. If you decide not to move forward, you only owe the $29. See our pricing page for more detail.
Do you offer free quotes or free second opinions?
Yes — both. Replacement quotes (new AC systems, water heaters, electrical panels) are always free, with no service-call fee. And if another company has given you a repair or replacement recommendation that feels off, we’ll send a technician out for a no-charge second opinion before you commit.
What makes Franklin different from the bigger HVAC companies?
We’re family-owned and operated, locally based in Springdale, and not backed by private equity. We do all three trades under one roof, our pricing is an open book, and every job is backed by the Franklin Service Guarantee.
Do you offer financing?
Yes. We have teamed up with Wells Fargo to offer convenient financing for all home repairs over $500, upon credit approval — particularly useful for water heaters, panel upgrades, and full HVAC replacements. See our financing page for current offers.