“Super honest company and do great work. I signed a contract to replace and move my water heater. Most companies would have just done that. They were able to fix my existing and that cut the price in half. Then, they messaged me days later and said they accidentally overcharged me by $29 and gave me a refund. I would have never even noticed that.”
At Franklin, the customer comes first. Period.
If you’ve ever felt like a sales lead instead of a homeowner, you’ll feel the difference here. We’re playing for the next twenty years of your business — not the next twenty minutes of your wallet.
Why Customers Choose Franklin
Top Rated
Franklin is one of the highest rated service companies in Northwest Arkansas with a 5.0 rating based on 1,128 Google reviews.
Family-Owned & Operated
No private equity here: Franklin is a family-owned and operated business based right here in Northwest Arkansas.
$29 Service Calls
Have an issue? For just $29, we will send a technician out to diagnose the problem and provide a price to repair it.
Free Replacement Quotes
Thinking about a new AC, water heater, or electrical panel? Replacement quotes are always free — no service-call fee, no commitment. Just an all-in price.
Free Second Opinions
Got a repair or replacement quote from another company that feels off? We’ll come out at no charge and give you a straight, no-pressure second opinion. Learn more.
No Surprise Pricing
We believe in honest, upfront pricing. With Franklin, you will know the exact cost of a repair before we start. Work only begins once you approve the price, giving you complete control.
Same-Day Service
Same-day or next-day service is the norm except for periods of extremely high demand.
Franklin Service Guarantee
All work performed by Franklin is protected by the Franklin Service Guarantee. Learn more.
Three trades. One service company.
HVAC
Heating, cooling & air quality
- AC repair
- Furnace
- Mini-splits
- Tune-ups
Plumbing
Leaks, drains & pipe repairs
- Leak repair
- Drain clearing
- Water heaters
- Sewer & repipes
Electrical
Panels, wiring & troubleshooting
- Panel upgrades
- Outlets & switches
- Lighting
- EV chargers
Maintenance
Tune-ups, priority service & member discounts
- Spring AC tune-up
- Fall heating tune-up
- Plumbing inspection
- Priority booking
How a service call works.
No mystery, no pressure. Here’s exactly how a Franklin visit goes — whether it’s your first or your fiftieth.
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1
Book online or call
Tell us what’s going on — takes about 90 seconds.
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2
Tech arrives
We confirm a time window and text you a heads-up when we’re on the way.
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3
Upfront price
Upfront, flat-rate quote before anything is touched. You decide.
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4
Fix it — or walk
If you decline, you only owe the $29 service call. No hard feelings.
Hear it from your neighbors.
A live, unfiltered feed from Google — good, bad, and everything in between.
I have been using Franklin AC Plumbing and Electrical now for the last 10 years. Have had nothing but great service from them. I recently had the pleasure of meeting with Angel to figure out why my AC was providing warm air, not cool. Angel arrived next day, quickly and efficiently repaired the problem and was back up within 20 minutes. Thank you Franklin, and thank you Angel.
Micky and Steven came to my house for inspection. Very thorough, nice and professional!
Our technician Devin was quick, professional, and did a great job of explaining what he found in a way that was easy to understand. He wore shoe covers while in the house, always knocked before entering, and was very respectful.